User Account

Kamil Nowacki -

  • I haven't received the account confirmation email - what should I do?

    It often happens that automatically generated confirmation emails tend to arrive in the spam section of your mailbox. If you cannot find the email in your tabs, make sure to check all your spam & junk folders as well.

    If you still cannot find the email, please contact us by sending a message to movesupport@tomtom.com

  • I can't sign in to MOVE portal, what should I do?

    Perhaps your keyboard settings changed or there was a typo in your password. Try writing your password in a text document and ensure the password is correct.

    In case you receive information about incorrect credentials, please use the "Forgot Password?" button in the Sign In section.

    If you still cannot access your account, please contact us by sending a message to movesupport@tomtom.com

  • I don't remember my password, what should I do?

    In such a case, please use the "Forgot Password?" option on your Sign In screen.

  • Can I change any date display related settings?

    Yes, it's possible to change your unit settings.

    1. Log in to the MOVE portal and click on your email address in the top right corner of the page.

    2. In the drop-down, select 'Settings'.

    3. Change and save your account settings.