After running the analysis, the status of it will be “Queued“ or “Running”. At this point, you are able to cancel the analysis from the “My Reports” section, which will change its status to “Cancelled”.

While the analysis is calculating, you are able to see how many trips have been already counted.

As soon as the analysis is processed the status will change to “Done”.

When you open the report, you will see the following acceptance window:

You can Accept the analysis if the number of trips satisfies you. In case the number of trips is low, and you don’t want to be charged for the results you can Reject it.

As soon as the analysis is accepted the status will changed to “Accepted”.

In case you will reject the analysis, it will change to the following status:

In rare cases, the analysis may fail while being processed. The outcome is the “Failed” status which indicates that it was not calculated properly. You will not be charged for such analysis; therefore, we advise running it again.  

Should the issue occur more than once, do not hesitate to contact us at MoveSupport@tomtom.com and we will investigate it further.