Each location has a status system implemented, which is called the ‘Feedback loop’. It allows you to track how the event is being processed. Below is a list with the definitions to all statuses:
This status appears after saving your event. It means that the location you reported is being processed by Road Event Reporter services. It usually takes up to a few minutes to process a correctly reported location.
This status is related to polygon locations for which Live Traffic Status is not yet available. To see how your polygon affects the road network, please turn on the “Traffic Incidents” layer on the map to see which roads were closed.
This status means that the whole location you reported has been successfully processed and acceptedon the road network. Despite that, we recommend monitoring your closure as the live status might change anytime, for example, if there will be an increase in probe data travelling through the location. Our Live Traffic systems would identify it as an open road and your event might be rejected.
This status means that only a part of the location you reported has been successfully processed and accepted on the road network. To see which part was closed, please turn on the “Traffic Incidents” layer on the map. You can see an example of such closure at the bottom of this section.
One cause why part of the location is rejected is because our Live Traffic systems see a specific threshold of vehicles travelling through the rejected segments which indicates the traffic is open there. We recommend verifying the sources and adjusting the closure if necessary.
The status should change once the system won’t see probe data travelling through the rejected segments (or at least if the threshold will be much lower than usual), so we advise monitoring your closures from time to time.
This status means that the whole location you reported was rejected. Just like in other statuses, it does not mean it is rejected forever. Perhaps the road you reported was not fully closed at the time and the probe data travelling threshold was too high, but once the threshold will be low enough, the status might change to Accepted.
In such a case, we recommend verifying your sources, making sure the road is closed for traffic, or adjusting the closure (its start/end or hour/date). It is also worth monitoring the closure from time to time to see if the status has changed.
Matching Error: This status means that the whole location was rejected by Road Event Reporter due to an issue related to finding correct road segments in the TomTom Traffic map.
Unknown: This status means that the location has been rejected due to an unknown reason.
The above errors are a rare occurrence and shouldn’t appear in Road Event Reporter, so feel free to contact us if you encounter them by sending an e-mail to MoveSupport@tomtom.com where we will be able to assist.
Duplicated: This status means that the whole location has been rejected because the exact same content already exists in Road Event Reporter, previously created by you or other users.
This status is related to all the expired locations which are no longer processed in Road Event Reporter.
NOTE! In case of any errors, we recommend adjusting the closure geometry or contacting us at MoveSupport@tomtom.com